Return Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also accept partial returns wherein you can raise a return request for one (packed product) or all products in your order.

Step 1: Follow one of the following steps: Via My Orders section, Click on ‘Orders’. Go to Order and select ‘Cancel’. Proceed with reason for return.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • The serial Number is tampered with.
  • Defective products that are not covered under the Seller/Manufacturer’s warranty
  • Product is used or altered
  • If the request is initiated after 7 business days of order delivery
  • Free products provided by the brand
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